Customer Care Agent with English

Location: Sofia, Bulgaria, Bulgaria
Date Posted: 03-09-2018

Our client is a leading provider of technical support services for companies worldwide. Aiming to attract talented and motivated people and help them develop their potential.

Now seeking a highly motivated, organized and upbeat individual to join the team as a Customer Care Agent. 

The goal for potential candidates is to direct phone calls and other phone correspondences to the appropriate parties.
The Customer Support Agent should have experience with basic phone functions (hold, transfer, etc), conversing in Mother tongue English, ticketing systems, and email, among other things. 

The ideal Customer Care Agent will:
  • Speak and write fluent conversational English
  • Answer phones and converse with clients in a courteous, understanding and respectful manner
  • Create and assign tickets based on the issue and nature of the phone call
  • Respond to chat inquiries from the website in a timely and courteous manner
  • Be comfortable with multitasking, possibly having to create tickets from one call while answering another call
  • Be comfortable with technical concepts that may need to be conveyed in a ticket
  • Acquire a deep understanding of the business
  • Be familiar wither office phone functions, ie. transfer, hold, conference, etc.

Familiarity with technology and programming concepts is a big plus. 
What we offer:
  • Excellent base salary
  • A bonus system with unlimited potential
  • A free Training course in the financial capital market
  • Prospects of promotion and development within the company
  • Opportunity to work with a young international team
  • A friendly working environment in a modern office building
  • Extra social benefits

 If you are interested in this job opportunity, please send your CV in English.

All applications will be treated in strict confidentiality. Only short-listed candidates will be contacted for an interview.

IC Recruiting Ltd. Recruitment license from National Agency of Employment No 2087 / 22.07.2016

Timothy Howlett
InterContinental Recruiting

Please contact me with any questions:

(w) 359 2 811 1366
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