Institutional Operations Associate FX

Location: Sofia, Sofia, Bulgaria
Date Posted: 09-29-2017
The Institutional Operations Associate will be part of a global team providing operational support on a 24/5 basis to an international network of Retail and Institutional clients.

Key Duties and Responsibilities:

(Applying to both Retail and Institutional client segments)
  • Onboarding and maintaining client accounts
  • Performing daily operational transactions (deposits/withdrawals/trade reconciliations etc)
  • Customer service and routine correspondence with clients (emails, phone, chat etc)
  • Customize solutions based on unique needs of large volume producing White Labels, Omnibuses, or Prime Broker clients
  • Coordinate with external counterparties (example: Tier A banks or 3rd party technology providers) in order to cater to the needs of Institutional clients
  • Liaise with Institutional Sales Associates located within our London, Paris, Berlin, Hong Kong and New York offices on a daily basis
  • Liaise with other internal departments to fulfill their requests specific to the client segment serviced by Institutional Operations
  • Compile scheduled and ad-hoc reporting needs such as Volume, Revenue/PnL calculation, etc.
  • Assist, and potentially lead, new firm wide initiatives based on customer demand or regulatory requirements


  • English fluency: verbal and written
  • Strong Excel skills with ability to handle data analysis
  • Detail-oriented with a high level of organizational skills
  • Self-starter and able to work with minimal supervision
  • Have excellent written and verbal communication skills
  • Have superior customer service skills
  • Be able to determine priorities and follow-up in a timely fashion
  • Be able to work collaboratively and constructively in a team environment
Start Date: ASAP
Hours: 40 hours/week - Monday to Friday. Flexibility to work different shifts as needed.

If you are interested in this job opportunity, please send your CV in English.

All applications will be treated in strict confidentiality. Only short-listed candidates will be contacted for an interview. InterContinental Recruiting Ltd. Recruitment license from National Agency of Employment No 2087/22.07.2016
Timothy Howlett
InterContinental Recruiting

Please contact me with any questions:

(w) 359 2 811 1366
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