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Broker Services Representative

Sofia, Sofia · Accounting/Finance
Broker Services Representative is a front end, client servicing position responsible for the maintenance and servicing of Institutional clients. The group directly supports the Institutional Sales Team and liaise between all facets and business functions to expedite client inquires and requests.
 

Responsibilities:

  • Assist in gathering the necessary documentation required for onboarding, vetting and any regulatory/compliance needs
  • Provide clients with best-in-class, white-glove service on phone, email and chat
  • Obtain in-depth knowledge of  products and services to intelligently and efficiently address client inquiries
  • Mediate a variety of situations, including but not limited to trade/pricing issues, API/bridge integration, Equity breach/NOP beaches, with composure and professionalism
  • Monitor and compile various KPI and data for key stakeholders
  • Participate in variety of Marketing, Compliance and/or Informational outreach campaigns through phone or emails

Qualifications and Requirements:

  • Must have strong verbal and written communication skills in English
  • Flexible with different shift schedules; shift starting at 9AM, 12PM or 4PM local time
  • Willingness to work different hours to meet coverage and market needs
  • Able to think quickly and problem-solve in real-time
  • Sales or Customer Service experience a plus
 

Ideal Candidates:

  • Strong passion for financial markets
  • Enthusiastic about customer service, sales and account management
  • Interested in learning and receptive to feedback
  • Effective communication skills, analytical skills and adaptable
  • Career-minded and interested in long-term career growth

 
 All applications will be treated in strict confidentiality. Only short-listed candidates will be contacted for an interview. InterContinental Recruiting Ltd. Recruitment license from National Agency of Employment No 1334/01.08.2011 - exp. 01.08.2016



 

InterContinental Recruiting

Please contact us with any questions:

Email:
sofia@icrecruiting.eu
Phone:
(w) 359 2 811 1366
Recruitment license from National Agency of Employment No 2087 / 22.07.2016
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