Join the dynamic team in Sofia, Bulgaria, as an IT Officer, where innovation meets flexibility. The client is looking for a proactive and adaptable individual ready to embrace challenges and grow with them. This role offers rotating shifts (10am - 7pm; 6pm - 1am), catering to a work-life balance that suits your lifestyle.

As a key member of the IT team, you'll:

• Offer comprehensive technical support across the client's global offices, both onsite and remotely, ensuring seamless operations.
• Take charge of configuring and maintaining hardware and software systems, keeping the technology infrastructure robust and up-to-date.
• Engage in IT Administration tasks, such as managing user accounts, password resets, and implementing Group Policy Objects (GPOs), to ensure a secure and efficient IT environment.
• Conduct essential training for employees on common applications, empowering them to utilize technology effectively.
• Provide first and second level support, troubleshooting a range of issues and escalating complex matters to ensure swift resolutions.
• Serve as a vital link between the client's IT department and external partners, including resellers, integrators, and vendors, fostering strong professional relationships.
• Manage IT assets meticulously and optimize the use of the IT Service Management (ITSM) tool for peak performance.
• Champion the Incident Management Process, ensuring a rapid and effective response to IT incidents.
• Be prepared for occasional international travel, broadening your professional and cultural horizons.

What the client is looking for:

• A foundation in IT, through education or equivalent experience, ready to hit the ground running.
• At least 2 years of experience in a similar role, showcasing your ability to navigate the IT landscape with expertise.
• Proficiency in Microsoft ecosystems, including Operating Systems, Active Directory/Azure AD, Exchange (Online and on-premises), MS Teams, OneDrive, Office 365, and Intune/Endpoint Manager.
• Self-motivated and deadline-oriented, capable of working independently to deliver results.
• Excellent communication and organizational skills, with fluency in English and the ability to assist users through various channels.
• A problem-solver at heart, with strong analytical skills and a knack for troubleshooting.
• Familiarity with ITIL best practices and a process-driven approach to IT support.
• Any Microsoft certification will be considered a valuable addition to your profile.

Why join the client?

The client values personal fulfillment and professional development, offering a vibrant, multicultural environment where every team member's contribution is valued. Enjoy a competitive salary, an array of benefits, and opportunities for training and growth. The client is committed to your success and work-life harmony.

Ready to embark on this exciting journey? The client is eager to hear from you. Only short-listed candidates will be contacted for an interview. IC Recruiting Ltd. is proud to facilitate this recruitment, operating under license No 2088/22.07.2016 from the National Agency of Employment.

InterContinental Recruiting

Please contact us with any questions:

Email: sofia@icrecruiting.eu 
Phone: (w) 359 2 811 1366
Recruitment license from National Agency of Employment No 2087/22.07.2016