Lead the Future of Customer Experience with Our Client

Are you a results-driven leader with a passion for designing seamless user experiences? Do you thrive on optimizing complex systems to enhance customer onboarding journeys? Our client is seeking an Onboarding Customer Experience and Optimization Lead to design, optimize, and manage their registration portal by integrating eKYC, screening, and payment solutions. If you're ready to make a lasting impact in the financial services industry, this opportunity is for you!

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About the Role

IC Recruiting, a trusted recruitment partner, is hiring on behalf of our client to find a dynamic professional to lead customer onboarding optimization efforts. This role requires a blend of strategic UX expertise and leadership skills to deliver exceptional user journeys within a hybrid work model.

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Key Responsibilities

Design and Strategy:

• Optimize the registration portal for intuitive and seamless user experiences.
• Develop wireframes, prototypes, and functional designs to address business goals.
• Integrate eKYC, screening, and payment solutions into the onboarding process.

User Research and Testing:

• Conduct research, interviews, and usability tests to improve user journeys.
• Analyze user data to identify pain points and enhance processes.
• Utilize A/B testing and insights for iterative improvement.

Collaboration and Communication:

• Work closely with IT, product, and compliance teams to align objectives.
• Collaborate with vendors for smooth integrations and adherence to compliance standards.
• Present design concepts, research findings, and updates to stakeholders.

Continuous Improvement:

• Stay current with trends in UX, eKYC, and onboarding best practices.
• Identify and address user experience challenges proactively.
• Enhance decision-making processes through automation and data insights.

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Requirements

• Proven experience in UX design for complex digital environments.
• Strong knowledge of eKYC, screening, and payment vendor ecosystems.
• Expertise in user-centered design, research, and usability testing.
• Demonstrated ability to manage and mentor UI/UX teams.
• Experience building and scaling teams effectively.
• Passion for solving user pain points through innovative solutions.

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Working Hours & Location

• Schedule: 40 hours/week, Monday to Friday
• Model: Hybrid (3 days in the office, 2 days remote)
• Location: Sofia, Bulgaria

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What We Offer

• Additional health insurance
• Food vouchers
• Fruits in the office
• Sports card
• Fitness and game room in the office
• Sports events outside the office
• Budget for courses/conferences
• Company discounts
• Company events and initiatives

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Confidentiality Notice

All applications will be treated with strict confidentiality. Only shortlisted candidates will be contacted for an interview.

InterContinental Recruiting Ltd. holds a recruitment license from the National Agency of Employment No 2087/22.07.2016.

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Ready to Elevate Your Career?

Apply now to join our client’s team and lead the charge in redefining customer experience in financial services. Send your CV in English today!

InterContinental Recruiting

Please contact us with any questions:

Email: sofia@icrecruiting.eu 
Phone: (w) 359 2 811 1366
Recruitment license from National Agency of Employment No 2087/22.07.2016