Apply to Resort GM / Complex General Manager

Resort GM / Complex General Manager

 

The resort combines traditional hospitality operations with the management of company-owned and privately owned apartments. The incoming General Manager will take overall responsibility for resort operations, commercial performance, guest experience, owner relations and team development.

This is a year-round, hands-on leadership position for an experienced hotel or resort operator who can build strong teams, establish effective systems and improve the overall performance of the property.

Key responsibilities

• Lead the day-to-day operation of the resort.
• Manage reception, reservations, housekeeping, maintenance, security, food and beverage and property management.
• Recruit, train and develop department heads and operational staff.
• Build a reliable management team and strengthen communication between departments.
• Establish and maintain SOPs, reporting systems and quality-control procedures.
• Maintain high standards of guest service and communication with apartment owners.
• Prepare operational budgets and control costs.
• Report regularly to ownership on performance and key operational indicators.
• Oversee reservations, pricing, OTAs, distribution channels and revenue performance.
• Develop relationships with tour operators and external commercial partners.
• Coordinate contractors, suppliers, preventive maintenance, health and safety and property upkeep.
• Resolve operational issues quickly and maintain efficient day-to-day operations.
• Support the continued development of the resort ahead of future seasons.

Candidate profile

We are looking for a senior hospitality professional with:

• At least 5 years of senior operational management experience within a hotel, resort or aparthotel.
• Previous responsibility for an entire property is strongly preferred.
• Strong experience across hotel operations, reservations, guest service, revenue management and financial control.
• Proven experience managing substantial teams and developing department managers.
• Experience with both hospitality operations and property or apartment management is an advantage.
• Experience working with individual apartment owners would be valuable.
• Strong commercial awareness and experience with budgeting, cost control and reporting.
• Experience developing SOPs and operational procedures.
• A strong professional network within hospitality, tourism, suppliers and recruitment is an advantage.
• International hotel or resort experience is highly valued, including experience in the Middle East or other international markets.
• A degree in Hospitality Management, Hotel Management, Business Administration or a related field is preferred, although substantial relevant management experience will also be considered.

Languages

• Fluent Bulgarian is required.
• Strong English is required.
• Greek, Russian or other languages would be an advantage.

Systems knowledge

Candidates should be comfortable working with:

• Property Management Systems
• Booking and reservation systems
• Channel managers
• OTAs
• Point of Sale systems
• Microsoft Office
• Management reporting tools

Experience with Clock PMS is particularly valuable. Experience with Opera, Mews, Cloudbeds, Fidelio or similar systems is also relevant.

Personal qualities

The successful candidate should be:

• Hands-on and operationally focused
• Organised and commercially minded
• Comfortable making decisions
• Strong in problem-solving
• Able to lead by example
• Confident communicating with staff, guests, apartment owners and external partners
• Capable of working directly with ownership
• Interested in building and developing a resort operation for the long term

Team and operation

The resort operates year-round.

• Approximately 20 employees during the off-season
• Approximately 48 employees during peak season
• The General Manager will have substantial involvement in building and developing the management team

Package

The employer offers:

• Competitive salary based on experience and qualifications
• Accommodation within the resort
• Meals
• Year-round employment
• Senior operational responsibility and direct access to ownership
• Opportunity to shape the future development of the resort

Location

Burgas region, Bulgaria

How to apply

Please send your CV in English to IC Recruiting.

All applications and discussions will be treated as strictly confidential.

Only candidates whose experience closely matches the requirements will be contacted.

IC Recruiting
Licensed Recruitment Agency No. 2087/22.07.2016
icrecruiting.eu